Privacy Policy
Last updated: 21 January 2025
Parties:
You will be referred to throughout this Privacy Policy as (‘you” or “your”). Recover Right, ABN 84 005 517 457 will be referred to throughout as Recover Right or (“us”, “we” or “our”).
Overview:
Recover Right understands the importance people place on their personal information being collected. Personal information collected by us is treated with the appropriate degree of privacy and confidentiality.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth), and any other applicable privacy laws.
By engaging with our services, visiting our website, or providing your personal information, you consent to the practices outlined in this Privacy Policy.
Amending this Privacy Policy:
This Privacy Policy was last amended on 16/01/2025 and will be reviewed and updated from time to time to ensure that it reflects our current information handling practices and any relevant legislative changes.
Recover Right reserves the right to amend this Privacy Policy at any time, with such amendments to take effect from the date of publication of the amended policy on our website (www.recoverright.com.au).
Jurisdiction:
This Privacy Policy is subject to the laws of South Australia, Australia. You submit to the exclusive jurisdiction of the courts of South Australia, Australia. This applies regardless of your location when accessing our website or website content. We adhere to the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles guide how we handle, use, and manage personal information to ensure compliance with Australian privacy laws. This policy reflects these principles, including considerations for transparency, data security, access rights, and the consent process.
Collection of information:
We may collect personal information that is reasonably necessary for, or directly related to, one or more of our services or activities; or because it is required under relevant law or regulation.
The type of personal information we may collect includes your name, date of birth, address, telephone number, email address, payment details, health information (relevant to any treatments with us), social media details, occupation and other information that is capable of identifying you (including information about your work experience in the event that you apply for a position with us) and details regarding conversations we have had with you.
This information is kept and treated as confidential information and will only be used by Recover Right or our related entities.
We will generally collect personal information directly from you or your authorised representative through online bookings, conversations, emails, meetings or using tools such as the internet, social media platforms, and forms. There may be some instances where personal information about you will be collected from a third party, a publicly available source or by other lawful means, but only if:
(i) you have provided Recover Right with your consent, or you would reasonably expect us to be able to access or collect your personal information; or
(ii) it is necessary for a specific purpose such as executing a function or activity in connection with your dealings with Recover Right; and/or
(iii) we are permitted, or required to, by applicable law.
You may choose to not identify yourself (remain anonymous) or use a pseudonym when dealing with Recover Right, except where this is impractical or where the law or a court order provides otherwise.
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you or your authorised representative with the requested services and/or information.
We may collect sensitive information about you if the information is reasonably necessary for, or directly related to, one or more of our services or activities (such as your criminal record or health information) if you provide your consent.
Storage of information:
We may store your information in hard copy or electronic format and keep it in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers.
Internet users:
If you access our website or social media sites, we may collect additional personal information about you including but not limited to your name, intellectual property address and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages tailored to them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a record of when you visit our website and what pages you view so that we may serve you more effectively. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites which are not subject to our Privacy Policy.
How we deal with unsolicited information:
Sometimes we receive unsolicited information from individuals or from other sources. If we determine that we could not have collected the information for one or more of our functions or activities, we will take reasonably practicable steps to de-identify or destroy the information. Alternatively, we will take reasonable steps to protect the information from misuse or unauthorised disclosure. Disclosure of unsolicited information we hold may be carried out where required or permitted by law.
Use and disclosure of personal information:
The personal information that we collect and hold about you depends on your interaction with us. Generally, we will only collect and hold your personal information where it is reasonably necessary for us to establish and/or maintain a relationship with you. We will use your personal information (including sensitive information) for the primary purpose it was collected, or if your personal information is to be used for a secondary purpose, it will be used:
(i) to provide services to you;
(ii) to facilitate our internal business operations;
(iii) to advise you of the services we provide;
(iv) to analyse our services and customer needs with a view to developing new or improved services; and/or
(v) because disclosure or use is required or authorised by law.
We do not sell personal information, and we do not provide your personal information to third parties unless one or more of the following situations apply:
(i) you would reasonably expect, or have been advised that your personal information may be used or disclosed;
(ii) if the use or disclosure is required by lawful authority; and/or
(iii) if the use of disclosure relates to one or more of the prescribed ‘general permitted situations’ under the Privacy Act 1988 (Cth) (“Privacy Act”), including, but not limited to, a serious and imminent threat to somebody’s life or health, or if it is reasonably necessary for law enforcement.
We may disclose your personal information (including sensitive information) for the purposes for which it was collected to:
(i) persons reasonably necessary to enable us to provide services to you, including but not limited to you or your representatives;
(ii) external service providers that may assist us in our business in providing administration, information technology, payment processing, data hosting or other services; or
(iii) anyone else as required by applicable law.
When marketing to you, your personal information may be used or disclosed for our own purposes. You may opt out of Recover Right’s direct marketing to you. Recover Right’s direct marketing materials will explain how to you can do this.
Cross-Border Disclosure:
We do not disclose personal information to entities outside of Australia unless it is required to deliver our services and with your express consent. In cases where cross-border disclosure occurs, we take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles (APPs), other than APP 1, in relation to your information. These steps include:
(i) Ensuring the recipient is subject to a law or binding scheme that provides a similar level of privacy protection as the APPs.
(ii) Informing you explicitly about the disclosure and obtaining your consent before sharing your information.
If the recipient is not bound by laws substantially similar to the APPs, we will ensure appropriate safeguards are in place or obtain your express consent before disclosure.
Protection of information:
We will take reasonable steps to ensure that the information we hold about you is relevant, accurate, up-to-date and complete. We take reasonable and practicable steps to protect your personal information from loss, misuse, modification, disclosure, interference or unauthorised access.
When your personal information is no longer required for the purposes for which it was collected, we will take all reasonable and practicable steps to de-identify or destroy the information in a secure manner.
Sale of the business:
If Recover Right merges with, or is acquired by, another business, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.
Accessing your personal information:
You can request that we provide you with access to information we hold about you. You can contact us by submitting a request in writing to the address below. If we are able to, we will action your request within a reasonable time frame following receipt of your request.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act as amended from time to time. If complying with your request for access or amendment requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with information. If we are unable to agree to your request, we will provide you with an appropriate explanation.
Correcting your personal information:
You can request that we correct any personal information we hold about you, that is out-of-date, incorrect, incomplete or misleading. You can contact us by submitting a request in writing to our email address admin@recoverright.com.au. If we are able to, we will action your request within a reasonable time frame following receipt of your request. We may decline a request to correct the personal information in circumstances prescribed by the Privacy Act as amended from time to time.
Complaint Process:
If you have concerns about how we handle your personal information, you can make a complaint by contacting us via:
Recover Right
Shop 1/ 20 Canterbury Drive, Salisbury Heights SA 5109
Phone: +61 455 510 955
Email: admin@recoverright.com.au
Website: https://www.recoverright.com.au/
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Contact us about your privacy:
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Recover Right
Shop 1/ 20 Canterbury Drive, Salisbury Heights SA 5109
Phone: +61 455 510 955
Email: admin@recoverright.com.au
Website: https://www.recoverright.com.au/
We are committed to addressing your concerns and resolving any issues promptly.
Thank you for trusting Recover Right. We value your privacy and are dedicated to protecting your personal information.